10 Powerful Tips to Write and Sell Your First eBook (SBO) by Scott D.

There are a lot of writers who have succeeded in publishing an e-book. This was not an easy feat though. They had to go through a lot just to come up with something interesting that people would want to read. There were others who have tried publishing an e-book but ended up with failure.

If you are planning to write an e-book for the first time, you need to make sure that you gather your ideas first. People don’t want to read disorganized thoughts or just simple rambling words that don’t make sense. Just because you are an expert in a specific area does not mean you can easily convey your thoughts. You have to tie those words together and arrange them first before people will appreciate what you have written. This will make your e-book more appealing.

Once you are done brainstorming and identifying what to put on the e-book, it is time to start writing. Make sure that you don’t just give information that people already know. Use your unique personal experiences to share with them something that they don’t know yet. This makes it easier for them to like the e-book.

Eventually, if you have succeeded in writing an e-book, you can come up with more e-books in the future and people will still buy what you offer. We have gathered the best tips for you through the image below so that you won’t have a hard time writing an e-book now.

10 Powerful Tips to Write and Sell Your First eBook (SBO)

           

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5 Tips for Older Adults During Tax Season

Photo by: Pixabay.com

Does the word “taxes” make you cringe? Do you have April 18th circled in thick, red marker on your calendar? Tax season doesn’t have to be stressful. Before you roll your eyes in disbelief, let’s review the facts. For those who are over 50 years of age, you are well-experienced in this time of year. You have been through enough of them to know what things to avoid and what things to research. However, it never hurts to take a second look at  the world of income tax to make sure you are in the know this season. As things are constantly changing, let’s review just a few points to keep in mind while you conquer this tax season:

1 – Know Before You Go

Are you familiar with the tax benefits that are available to you? If not, do some research before handing your well-earned money over to anyone else. There are very knowledgeable professionals available to help you (not to mention 1099 software, W2 Software, E-File software, and payroll software), but no one knows your situation better than you. For example, did you know that once you retire if you withdraw money from your ROTH IRA, you do not have to pay taxes on that money? Make sure you are well-informed in all of your applicable deductions before you seek help from someone else or file on your own.

2 – Don’t Pay a Fee If It Can Be Free

Beginning at age 50, you have the opportunity to obtain free help when filing your taxes. Instead of paying out of pocket or paying a percentage of your refund, head to an AARP or TCE volunteer who can help you file your taxes at no additional cost to you. AARP and the IRS certified TCE volunteers are located in cities all over the country, and in some cases, they are reimbursed for their expenses, so that you can be provided with some of the best free help there is!

3 – Have Fun With Your Refund

Alright, maybe our definition of “fun” varies a little from what you may be thinking. Financial stability is probably one of the most relieving, and yes “fun,” things you can do. Use your refund check to pay down your debt, invest it into a promising company, or save it in an emergency fund. Smart financial pre-planning will help you navigate your cash-flow now so that you can enjoy the years to come.

4 – The Medical Bills You’ve Paid Are Just a Deduction Away

Medical bills are expensive; you shouldn’t have to feel the weight of those more than once. Did you know you can claim those expenses when you file your taxes? If you or a dependant uses a medically issued device such as a wheelchair, or if you pay for a nursing home, you may find that to be an advantage during the tax filing process.

5 – Before Your Check Is Spent, Save 25 Percent

If you own a small business to help supplement your social security income, make sure you know which tax bracket you will be responsible for. It is good practice to hold back roughly twenty-five percent of each sale you make, so that you will be able to cover your taxes at the end of the year, without making an unexpected dent in your income.

This can be the most stress-free tax season you have ever experienced. Stay informed about the ins and outs of your tax requirements and stay prepared for your future. Whether you are just coming into retirement or you are a seasoned, senior tax-payer, use these tips to allow your money to benefit you in the years to come.

ABOUT THE AUTHOR:
Julie Morris – Ms. Morris is a life and career coach who strives to help others live the best lives that they can. She believes she can relate to clients who feel run over by life because of her own experiences. She spent years in an unfulfilling career in finance before deciding to help people in other ways.
Juliemorris.org | jmorris@juliemorris.org

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My Scrappy and Resilient – Driving Strong Results Discovery by Mariellie Rodriguez Mundy

 

A few months back I received an invitation to explore an opportunity (I call it my “shiny object”) to join a Private Equity firm’s platform company as their Chief Financial Officer. The role seemed to meet many of my criteria for great jobs in my career, but most importantly it also had a very high degree of challenge and learning opportunities. I felt that my entire career had led me to this opportunity, and I was confident enough to give it my all.

The first step was an interview with the CEO and several key stakeholders. This was a lengthy process that included several phone interviews, in-person meetings and traveling to meet several board of director members at the firm’s headquarters.

As part of the process I completed various assessments. I’ve done many of these in the past, and have embraced the opportunities for self-awareness that they offer.  But something was different this time. This was the first time that I was scheduled to meet with a consultant as part of the assessment, “the guy from Boston” hired to form an opinion about my ability to meet the requirements of the CFO role.

It makes sense that an investment firm would want to do this kind of research before they make a substantial investment in such a key position. Naturally they’d want to know what kind of professional they are getting.

Fast forward a couple of months . . . on a Friday afternoon I was advised that the investment firm decided to pass on both of the two final candidates, including myself.  Ouch! The “shiny object” was gone. Gone, gone, gone. It was a moment where rejection and self-doubt overwhelmed me.

I was alone in my car driving around aimlessly when I decided to just park. As I sat there I decided to challenge my thinking and acknowledge my emotions. The great thing about embracing the fact that I felt rejected and incompetent was the deeper connection to the many “Why’s?”. I felt an irresistable need to find wisdom in this experience.

Days later, after I had time to process and understand how this experience was going to add value to my journey, I decided to reach out to “the guy from Boston” for feedback. He had met with me in Florida a month prior, and after four and a half hours of intense questioning about my life journey, he had drafted a report for the investment firm. He agreed to a call to debrief with me his assessment.

And this is where my scrappy discovery took place. The headline of his report to the investment firm described me as: “Scrappy and Resilient – driving strong results, will deliver against all odds”

Scrappy, what did he just called me? I’m scrappy? I was referred to as “scrappy” by a perfect stranger, and this was his professional opinion that he shared with a group of investment professionals! Is that even professional?!!

This man just met me, and after four and a half hours he concluded that I was scrappy. “Scrappy” was not what I had in mind as I put on my business jacket, my best watch, and arrived with confidence to meet the consultant from Boston sent to assess my ability to deliver results.

Many experiences have had a great impact in my life and the day I was called a “scrappy one” is one of those. The more I thought about it the more wisdom I found in this scrappy word. A quick google search for the definition of scrappy yielded synonyms such as feisty, tenacious, determined, persistent, dogged, aggressive, and forceful. Dictionary’s provided the following definitions:

“Having a strong, determined character, and willing to argue or fight for what you want” – Cambridge English Dictionary

“A person who is little, but can really kick some ass” – Urban Dictionary (Yikes!)

I thought I would be clever and write about how impactful this word was to me, but then I discovered an entire website with the intention of connecting scrappy women to each other. Led by Kimberly Wiefling, the founder of scrappywomen.biz, here I found a bunch of women who were unapologetic about being scrappy! I couldn’t stop smiling when I found an entire community of other remarkable, inspirational businesswomen who are not afraid to share their scrappy wisdom with others.

During the past few years I have spent a significant amount of time learning about my role as a servant leader and my effectiveness as a conscious leader. I’ve deeply considered my ability to understand the world around me and my ability to make an impact. Here’s what I am absolutely sure of . . . that there is so much more I still have to learn! And nothing excites me more than looking forward to spending the rest of my life learning – learning from others, learning from past struggles, from success, and most importantly from failures. There is so much wisdom in each moment, and every experience we are given is an opportunity for growth.

I am a businesswoman, and an entrepreneur at heart. I’m sure I was born with a shovel in my hand so that I would be ready to assist my father in mixing concrete when necessary. Ever since I can remember I knew what I wanted to do when I grew up. It was simple to me, “I love construction and playing with the cash register.” I wanted to be a top financial executive of a construction firm! I lived my dream for many years, and my heart still wears a hard hat. That heart with a hard hat is eager to explore the next steps and bigger challenges.

After 20 years of a successful progressive career as a finance executive in the construction industry, and most recently CFO of a large national electrical contractor, I have decided to pause for a moment. I am determined to take the time I need to search deep within myself in order to align the second half of my career with my personal values and purpose. As someone in a field and a role where certainty and risks are constantly being evaluated, defined, measured and accounted for, I have decided to embrace uncertainty and take a risk in order to build a legacy of which my children will be proud. This journey is not shaped by a new job or even a well-defined business plan at the moment. It is a fluid process filled with wisdom and inspiration from many sources.

Today I have chosen to challenge my lifelong thinking of what I had previously assumed success looks like. I’m not sure what the future holds, but one thing is certain in a world full of uncertainty – when you are scrappy, you work very hard and will deliver against all odds! I am committed to continue to be a scrappy woman in business with a big servant heart. And I’m thankful to “the guy from Boston” for sharing his feedback.

For many years now I set my intentions for the year around three words to live by.

In 2017 I’m committed to these 2 words: Create, Connect and be Inspired.

I look forward to continuing to serve the industry I love while creating a legacy for my children, intentionally connecting with the community around me, and finding the wisdom and inspiration in each moment.

ABOUT THE AUTHOR: Marielle Rodriguez Mundy was the former CFO of Miller Electric Company.  She is a business professional, who is scrappy and resilient – driving strong results, will deliver against all odds!!  Currently, she started her new venture, she consults for a family own business assisting with strategy oversight, exit and ownership transition from the CFO perspective.

Mariellie R. Mundy, CPA, MBA
The Mariellie Mundy Company
Mmundy@marielliemundy.com
904-608-0080 

 

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WHY PUT ON A SHOW IN THESE TURBULENT TIMES? by Pamela Rose


As if spending two years researching, writing, collaborating and rehearsing with extraordinary artists wasn’t challenging enough, lately I’ve been dogged with the question  – why bother, in these turbulent times, to ‘put on a show’?

BLUES IS A WOMAN is a story I can honestly say that I’ve been driven to tell.  The fierce, audacious voices of women in the blues have always inspired me – and of course, carries on the mission of the Wild Women of Song project to honor key women in music.
I began my career as a blues singer: a teenager belting out Bessie Smith and Koko Taylor songs. The fierce, independent messages written and sung by powerful women, helped shape my own identity as a feminist — especially in the mostly-male world of live music in the early 1980’s.

What I did not imagine was just how RELEVANT it all has turned out to be. In Act 2 of BLUES IS A WOMAN, the ensemble turns an eye to post WW2 music and culture.  Everything was changing so fast – as soldiers returned home from the war, there was an uneasy feeling that somehow things should, but wouldn’t, go back to the way they used to be.  Lots of women didn’t want to give up that factory job.  Proud black soldiers couldn’t stomach being called ‘boy’ again.

It was a tectonic shift in American culture – as Aretha sang “Respect” and “Freedom”, protestors took to the streets for Civil Rights and Women’s Rights.  Nina Simone’s “Backlash Blues” is an extraordinary cry against political hypocrisy.

Why put on a show about women and the blues?  Well, as it turns out, there couldn’t be a more important time to remember and celebrate our cultural inter-connectedness.  It turns out this is exactly the right time to celebrate black culture, it’s importance to all popular music, and to hear the voices of powerful women.

ABOUT THE AUTHOR: 
Pamela Rose is a professional musician: vocalist, bandleader, songwriter and educator. While performing weekly in the Bay Area, Rose has also been touring nationally with the Wild Women of Song project, a concert series devoted to giving voice to remarkable women in American music.

Upcoming shows:
Thurs Feb 2 – Angelica’s Redwood City, 7:30 to 9:30 pm
Thurs Feb 16 – BLUES IS A WOMAN show debut – Kuumbwa Jazz Club, Santa Cruz, 7:00 pm
Thurs March 2 – Angelica’s Redwood City, 7:30 to 9:30 pm
Thurs March 30 – BLUES IS A WOMAN CD Release and concert – Freight & Salvage, Berkeley, 8:00 pm
www.bluesisawoman.com
www.pamelarose.com
prosesong@gmail.com

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An Inspiring Story of a Woman Who Founded Fund-A-Need

semaMy name is Sema Tosun and I’m the president & founder of Fund-A-Need, a non-profit that focuses on helping low income seniors in San Mateo County. Fund-A-Need provides resources, education, money, goods, and items to low income seniors. I founded Fund-A-Need in February of 2014. I am also the owner of Trapeze restaurant in Burlingame, California, for over 12 years. Recently I gave up my banking & finance career of over 22 years to devote 100% of my time to  the growth of Fund-A-Need.

I was born in Turkey and came to the United States with my family at the age of seven. As a child, adjusting to America was very difficult. I was often bullied by my peers, and it was challenging, but I was fortunate to have such supportive family and friends. I am proud to be both a US Citizen as well as a Turkish Citizen. Continue reading

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The Success Story of the Owner of a Synergy HomeCare Franchise by Saili Gosula

sailiheadshot-crop-1

My name is Saili, and I am the owner of a Synergy HomeCare franchise.  My business is now 6 years old, and I’ve gotten to the point that I feel that I am running a real company, and that I can delegate and provide a living for a lot of people.  It’s like a real company now!  I even took 3 weeks away for the 2014 FIFA World Cup.  I did work some, for sure, but I was able to go to another country, spend time with family & friends, watch a bunch of soccer games, read 4 books, and get a tan.

I want to start at the very beginning – going back 50 years ago to a couple of different continents.  My parents are Indian, and I grew up in Brazil.

In Brazil at the time I was in high school opportunities for college were very limited, so they had a strict process for kids identifying their interest and then applying to college in that specific field. Admittance was based on a large test of all the subjects you ever learned in school, weighted based on the field you chose to study.

The problem is we were 16 years old when we had to choose what we would do for college, and changing majors was not permitted. You had to start over and get re-tested if you did that!  So being a math wiz from a math family, I decided I would study computer science.  I had never seen a computer in my life, but I’m a bit competitive. That was the most sought after field, with 30 slots for the entire state, and I was going to try for that.  I got in, started college in Brazil, but then ended up coming to the US. I moved straight from Brazil to Cedar Rapids, Iowa, where I went for college.  I ended up with a double major in math and computer science, and a masters in computer science.

I got a job right out of school and worked in several companies over the next 20 years in several IT roles.  I started out as a programmer, analyst, then consultant, and then project manager.  I even did a 2-year gig in HR at one company because it had grown so fast under me, and the people trusted me with their problems.  I learned a lot in those 2 years in HR.  As a matter of fact, all of those different jobs I had over the years prepared me for what I do today.

In my last job in corporate America, I was director of inventory systems for Gap, Inc.  If my systems did not work, no clothes went to any of the Old Navy, Gap or BR stores worldwide.  It was a good job, with lots of recognition and visibility, but the product that I delivered was not exciting to me. The most important thing I did was getting jeans to the store on time.  As the years went on I kept thinking that what I was doing wasn’t really a good fit with the person I was becoming over time.

In the meantime, I started doing lots of work with non-profits, community organizations, and school PTAs – and I loved that stuff!  I was coaching soccer, a volunteer webmaster for a theater company, on the board of the theater company, and eventually president of the board of the theater company, creating yearbooks and playbills, and spending way too much time volunteering on top of my demanding job.  Even within Gap I used to lead all the volunteer events for our very large IT department, and planned all our social events.  I never stayed within my box.  The thing is that I loved being part of the community, and I would stay up all night because I believed in what I was doing.  I knew I had to do something different, but it is very difficult to leave a good paying job with lots of prestige, 6 weeks of vacation, and all kinds of benefits that large corporations provide.

And then I got laid off.  I was scared but also so excited!  This was the defining moment when I was free to reinvent myself.  I actually had been hoping for this opportunity because I knew I’d get a nice severance package that would buy me time to figure out what to do next. This was my chance.

I pretty much knew that I wanted to own my own business.  I felt that everything I’d done up to that point – the computer skills, the HR, the management, the team-building, the event-planning, the yearbook and playbill editing, the budgeting and project management, and the board experience at the theater company – it gave me enough of a well-rounded skillset that I could run a company.  But what was I going to do?  I couldn’t come up with an idea.  I knew I wanted to use my one greatest strength – my people skills.  That was the # 1 requirement.

So I ended up going to a franchise broker.  They reviewed my priorities, which were: community, seeing the impact firsthand, creating jobs, managing people, and finding something I could be passionate about.  They brought me a few ideas, and through a 60-day process I ended up buying into a Home Care franchise.

I am going to explain briefly what we do because I am not here to sell, but it helps to understand how this was such a good fit with what I was looking for:

I own Synergy HomeCare, which is a provider of 1-1 caregivers.  We provide caregivers that go into people’s homes and help them with the little things they can’t do for themselves, or that are difficult for them to do for themselves. The bulk of our clients are seniors, but we do serve people of all ages, including children. For our seniors, we help them with personal care such as bathing, meal preparation, medication reminders, transportation, errands, and going to the grocery store.  We do short, occasional visits, which we call respite, or we can be there 24×7, or anything in between.

So 6 years ago I decided to do something that I’d never done before, something I had no formal training in, and that my college education definitely did not teach me how to do.  The franchisor did provide training, but then you’re on your own to get your own clients and caregivers.

People used to tell me that I had a lot of guts to make such a change.  At the time I must have had this puzzled look on my face because I didn’t understand that.  To me, it was a matter of survival.  I couldn’t go on giving so much of myself to something I didn’t believe in.  I needed to feed my soul.

But it was really hard in the beginning!  Being a people person in IT, I was popular.  Mine was the office that people walked into all the time to talk to someone, or ask work questions. My phone was always ringing, and my email was always full.  Then I started the business, and I was in this tiny little office by myself.  Nobody stopped by, nobody called, and I questioned my decision. I felt a little scared . . . and lonely.

What I did to compensate for this was that I started networking.  I joined a networking group, and I have been with that group for almost five years now. It was a community of business owners, and I could trust the people in that group to actually provide services for me as well. I then felt that I wasn’t as alone.  And I loved to find reasons to refer business to other people in that group.

After that I tried a few other groups. Now I am also very active in the Chamber of Commerce for our city, and that is another wonderful group. I always look forward to talking with these people. I go to business mixers and chat with both people I know as well as connecting with new people, and now I am no longer lonely at all.

To be truthful, I’m a crazy networker.  It really helps!  It may be a little uncomfortable at first, but it grows your business, and you learn who you should partner with. And the more you go the easier it gets. Everybody is there for the same reason – to expand their network.

The other thing that was hard in the beginning was doing everything myself.  It was exhausting!  I was on call 24×7, and my mind was spinning from all the different things I was responsible for.  I started paying people right away to do things for me.  I was fortunate that my circle of friends included competent people excited to help me start my business. I paid them, but not what they were worth. I also started paying my high-school-aged son to work in our office.

Eventually I hired full-time staff.  I almost always hired the next person before I could afford them – I just knew that I couldn’t grow without them. And none of my office hires came to me in a traditional way, by applying for a posted job position. I would meet someone that was available and just know that this person would be a good fit for my team. I couldn’t afford not to have them! This enabled growth.

My staff is top notch. I can be out of the office all day and know that the company runs smoothly without me.  Oh, and gradually I’ve worked myself into a place where I am never on call anymore, though I am always the escalation point.

I now have five full time office staff that help run my operation. I always have a couple of part-time people that are available to help when needed.

Now we have about 60 caregivers working for us, another 100 that we consider active and available, and another 400 that have worked for us occasionally in the past who we could possibly call on again. In our 6 years in business we have served over 600 clients.

Advice

Find out what your strengths are, and find a career that uses those strengths. It will feel much more natural, and you will be better able to sustain your effort in it.  Me, I am a people person to the extreme, so I chose a profession that would have me always talking to people, connecting with people, understanding people and having them entrust me with their most prized assets – their parents. I can connect with all the different people that all different levels, and that makes me very successful in this field. 

ABOUT THE AUTHOR:
Saili Gosula is the owner and Executive Director of Synergy.  She had a successful career in IT until 2009.  Always an avid volunteer in the schools and local non-profits, focusing on people and the community eventually became more important to her.  She made a career switch.  She is passionate about her new career in home care.  She differentiates herself by her tirelessly giving and positive approach.  This has quickly helped her to grow her business and provided her with many loyal fans and followers, across clients, associates, and employees.
Saili@SHCSanMateo.com
www.synergyhomecare.com/SanMateo

 

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Never give up! by Inna Rosputnia

SS 2016 KW Inna Rosputnia pic2

Inna Rosputnia was born and growing up in Ukraine at a time when it was a battleground between communism and democracy. A personal experience of this conflict, including poverty, struggling and intolerance — as well as a personal fascination with philosophy shaped Inna’s thinking in later years and influenced her successful strategies in both finance and philanthropy.

Inna graduated from 2 Universities and have Master Degree in Economy and International Relations. She began her career in finance field in 2007. In 2008 Inna became a Head of Financial Risk Insurance Department at Alfa Insurance IC (Ukraine) that is a part of Alfa Group Consortium – one of Russia’s largest privately owned investment groups, with interests in oil and gas, commercial and investment banking, asset management, insurance, retail trade, telecommunications, water utilities and special situation investments. Inna began trading futures, commodities, and stocks in 2009. She is working with individuals and families as well as institutions and corporate clients. Inna also makes investments in commercial real estate in different countries. Her real estate portfolio includes office centers and hotels.

Inna has been active as a philanthropist since 2013, when she began providing funds to help women in Africa to attend Universities and start own business. In 2016 Inna joined Cherie Blair Foundation for women, where she is working to promote gender equity, the values of open society, human rights, transparency and empower women.

Inna is the author of a book “Basic Instinct of Woman-Trader”, published in Russian and English languages in 2016. Her articles and essays on markets, financial planning, politics, society, and economics regularly appear in newspapers and magazines, like The Business Woman Media, Financial Magnates and other.

Here is the link for online sale of the Russian version:  https://www.amazon.com/x41E-x441-x43D-x43E-Russian-ebook/dp/B01I1PCR3S#nav-subnav

The English version will be available in late September 2016. You can pre-order the book on her website:  http://ladyf-trader.com/my-book/

ABOUT THE AUTHOR:
Inna Rosputnia – A futures trader and wealth manager, working with individual and institutional clients; founder and CEO of Lady F Wealth Management. I graduated from two universities and has a Master degree in Economy and International Relations.

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Smart People + Smart Leadership = Happy Customers? by Lucy Freedman

Interpersonal Intelligence for Technical Organizations

By Lucy Freedman, developer of the SYNTAX of Influence, co-author of Smart Work (the second edition of Smart Work: The Syntax Guide to Influence, is available at HappyAbout.com or Amazon. ).

Originally published at http://svforumelsig.blogspot.jp/

When I first started my business, a mentor quizzed me about what it meant to have a business. Does coming up with a great idea make it a business? Clearly no. Does having a product make it a business? What about an office, employees, marketing? No, no, and no, he said. You have a business when you have a customer.  Aha.

lucyfreedman

In the world of technology, we can get so focused on the product or process that the relationship part of the business receives a minimal amount of mindshare. Sure, when we need to make a funding pitch, attract a key executive, or give a customer presentation, we put attention into those relationships. Even then, it’s typical of technologists to be mostly content-oriented and not so focused on tuning into the interests of their audience.  There’s room for growth.

While the ability to relate well with funders, talent, and customers is important for business success, the internal communication in a company is equally important. What customers and VC’s really want is for the product to work and meet their needs in a timely and cost-effective way.  For that to happen, managers and teams need to be able to get on the same page and come up with solutions and answers. Knowledge needs to be mobilized. Deadlines need to be met. Problems need to be solved. All this takes communication that is both focused and flexible.

The Challenge

The kinds of interpersonal intelligence that allow people and teams to collaborate well tend to be underdeveloped in engineering organizations for three main reasons.

  • Engineers are generally not drawn to learning “soft skills”
  • Engineering leadership is mostly made up of engineers
  • Most interpersonal skills training is oriented more toward personal growth than practical business interactions.

As a result, efficiency, accurate and relevant sharing of knowledge, and delivery to the customer are often hampered by turf battles, planning disconnects, and just plain miscommunication.

Is this just a depressing downer, condemning engineering organizations and their customers to clunky communication, relieved only by those special high-tech + high-touch individuals who can navigate well both technically and interpersonally? Although many are resigned to this state of affairs, there are lights flickering here and there.

Bright Lights and Good Books

In fact, at a past Silicon Valley Engineering Leadership Community meeting, Ron Lichty presented a “Crash Course” based on his new book with co-author Mickey W. Mantle, Managing the Unmanageable: Rules, Tools, and Insights for Managing Software People and Teams  (Addison-Wesley, www.ManagingTheUnmanageable.net ). They address important considerations for people who move up the technical ladder from writing code to managing people.

Another new and highly recommended book on this subject is Team Geek: A Software Developer’s Guide to Working Well with Others by Brian W. Fitzpatrick and Ben Collins-Sussman (O’Reilly Media, 2012). It’s very entertaining reading and addresses expanding circles of influence, from your own team to the organization to the user community.

A few years back,  Michael Lopp wrote the insightful and humorous book, Managing Humans: Biting and Humorous Tales of a Software Engineering Manager (Apress, 2007). Michael gives practical advice for many of the situations that recur in software development. He names some of the types of people you’ll run across – such as Mr. Irrelevant, Laptop Larry, Curveball Kurt, the Snake, and Free Electrons. Cleverly written, full of useful homilies.

What all of these books have in common is the practical experience of the authors, who have lived what they are writing about.  They share illustrative stories that those who follow in their footsteps will easily relate to.

De-coding How People Work

As an outsider who can’t code my way out of a paper bag, I have been taking a different approach for the past few decades of working as a consultant, coach, and facilitator for high tech companies.  Programmers understand the structure, or syntax, that is required for code to work. I have studied the structure, or syntax, that is required for human communication to work.

What I have discovered is that the smart people who know how to code have an easier time learning interpersonal skills when they have access to the proper syntax for communicating. Hundreds of engineers have experienced and applied the SYNTAX model to their workplaces. People who considered themselves non-people-oriented have shown that with several relatively small changes in their communication, they can achieve great improvements in their working relationships.

This is not about sentence structure or grammar. If you consider that people are pretty systematic in how we organize our perceptions and our behavior, it makes sense that you can detect each person’s syntax, and hence, get more predictable results with them. There’s also a structure, a syntax derived from studying outstanding performers, that makes communication work better. Our model, SYNTAX, represents that architecture so that people can easily learn it.

It’s explained in detail in the book Smart Work, which I co-authored with Lisa Marshall. If you are interested in getting a look at it, or even writing a review, please contact me at syntaxoffice@syntx.com and I will gladly share it with you.

Smart Leadership

When leaders in an organization start practicing SYNTAX principles, or some of the other excellent suggestions in the books listed above, they create a climate where it is much more natural for others to collaborate productively as well. It’s a matter of good design of human systems – whether writing effective, clean code for applications that will benefit people, or holding effective, clean meetings where work gets done and agreements are solid, it’s about designing intelligent human systems.

Whether through the stories and rules of the road derived from experience, or through applying a systematic, structured approach to interpersonal behavior, everyone benefits when a technical organization develops its conscious competence at communicating.

Engineering is about solving real-world problems and creating innovations that make a difference.  It takes smart people working well together to do this successfully. With smart people, smart leadership, and outstanding communication, you get happy customers. That, plus your satisfaction at meeting your own high standards, makes it worthwhile to master the softer skills.

ABOUT THE AUTHOR: Lucy Freedman is Founder and CEO of Syntax for Change, working with change leaders in technology companies to spread collaborative leadership throughout their organizations and to their strategic partners. Lucy has trained and certified both internal and external facilitators who have implemented Syntax programs in companies such as Agilent, HP, Sun, Oracle, EDS, Tokyo Electron, Intel, National Semiconductor, and Cisco Systems. Visit SyntaxforChange.com for an explanatory video and to request a complimentary sample chapter of Smart Work: The Syntax Guide to Influence. Direct email is lucy@syntaxforchange.com.

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Good Job: How to Accept a Compliment by Mildred Lynn McDonald

AAEAAQAAScappy Women Mildred Lynn McDonald blog 2016-06-07

*This post was originally published in UCSC (University of California, Santa Cruz) Extension in Silicon Valley Project Management blog.

I’ve never had a problem accepting a compliment, so it came as a surprise to discover that many people find this basic interpersonal skill challenging and uncomfortable.

After a bit of reflection, I decided that cultural orientation aside, accepting compliments is second nature to me. Why? Because I don’t try to figure out the reason behind the compliment, other than the goodwill that is presented to me “in the moment”.

At first glance, this might seem naive, but I assure you that accepting these little bouquets of acknowledgment with a smile and a sincere “thank you” has served me well over the years with both friends and co-workers.

As author Maya Angelou once said: “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

I believe that this sage observation captures the essence of accepting a compliment exponentially because when a compliment is received with grace and generosity, both the giver and the receiver feel good. Really good. Hmm, perhaps this is because as human beings, we are simply “wired” that way. I’d like to think so.

Trouble Accepting a Compliment? Here’s a Tip

If you find yourself stammering, filling the air with pregnant pauses, or discarding many of the compliments that come your way, here is a tip: When receiving a compliment, try to clear your mind and focus on the other person rather than yourself. Think about it. If you focus on the other person, you are not making a judgement about your worthiness to receive a compliment, the accuracy of the compliment or anything else that might make this potentially enriching interpersonal exchange “less than” it is. Plus, and this is a big plus, you are now in a position to make another human being feel good.

We all know what it feels like to deliver a genuine compliment to a friend or co-worker only to have our words diminished by “Oh, it was nothing.” or “Anyone could do this.” or “It is OK, but I really wanted to do xyz.” It can make you feel so let down … just like a deflated helium balloon!

If you have trouble accepting a compliment and are asking yourself “how to” accept a compliment in a positive way, check out these scenarios by K.T. Bernhagen:

  • For a job well done: “Thank you. I was hoping this was what you were looking for, and I really like it too.”
  • For a speech, performance, article, or work of art: “Thank you. I really enjoy (writing, performing, speaking, whatever), and I’m glad you liked it!”
  • For your help: “Thank you. I’m so glad that I could help.”
  • If you caught a mistake that was missed by others: “Thanks for noticing. I’m glad I caught it, too.”
  • In any other situation: “Thank you. I appreciate it!” Enough said.

Here are a couple of other scenarios for your toolbox by author Jack Griffen:

  • If someone says “You deserve it”, consider replying with: “I’ve had a good example set for me. You have given me a lot of support. It’s meant a lot.”
  • If someone says “I don’t give praise lightly”, consider replying with: “I know you don’t. That’s why I am thrilled with your remarks. They mean a great deal to me.”

Like most things in life, all you will need to master the art of accepting a compliment with grace, generosity and goodwill is a little time, attention and practice.

I’d like to end on a comical note, so here’s a quote about compliments by the incorrigible Mark Twain: “I have been complimented many times and they always embarrass me; I always feel they have not said enough.” Ha!
ABOUT THE AUTHOR:
Mildred Lynn McDonald – Catalyst & Life Coach | Internet Radio/Podcast Host & Producer

Mildred Lynn’s life adventure whisked her across North America, through the industries of Health & Fitness, the executive halls of Fortune 50 high tech companies, and into the intriguing arena of Life Purpose, Energy Medicine and Environmental studies. She has an advanced degree in Science & Nutrition, training in Adult Education, graduated as a Certified Integrative Coach, and currently combines all three as a Healing Conversationalist.

The common thread has been a love of people and the sincere desire to help everyone live their passion, find balance, and experience life fully and completely. With a little time and patience, she transformed her passion, intuitive gifts, and coaching skills into a vibrant mentoring and life coaching practice. Today, it is her great pleasure to produce/host four popular Internet Radio shows/podcasts devoted to all things mind-body-spirit on BlogTalkRadio, iTunes, SoundCloud, Stitcher and Podbean. Website: http://healingconversationswithmildredlynn.com

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The Forecast Called for Sprinkles (How I Came through My Personal Tsunami) by Pam Turkin

Quote: Don’t carry your mistakes around with you instead place them under your feet  and use them as stepping stones to RISE above them.
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My name is Pam Turkin.  I am a mom, a wife, a daughter, a baker and admittedly, a serial entrepreneur.  For as long as I can remember I was always doing something.  There were studded gloves and children’s phone books and Forrest Gump T-shirts to name a few.  Most of these early businesses kept me busy enough to stay at home with my kids. That was always my goal.  I never was trying to create anything more than a bit of extra income for my family.

When my kids were very young, my first marriage fell apart and I found myself the sole supporter of my family.  I did what I had to do and went to work.  Though it was hard for a single mom, I relished the opportunity to be involved in a growing company where there was opportunity everywhere.  I joined the marketing team and learned quickly that I had found a place for my creativity to shine. I learned all that one could learn about the marketing of a successful brand and I also found the love of my life, Todd, while at that company.

Through my career I worked with many brands: Ralph Lauren, Caterpillar, M&M MARS and Nike, to name a few.  I was always intrigued by the power of a name and what it could mean to individuals.  I traveled extensively, working with many big box retailers and listened to their challenges.  During this time I also began to notice the “cupcake craze” starting on each coast of our country.  I would travel home to Detroit on the weekends and tell the tale of the endless lines at places like “Sprinkles” and “Magnolia Bakery”.

HOW COULD SUCH A LITTLE GEM MAKE SUCH A BIG SPLASH IN THE FOOD WORLD?
My curiosity morphed into action, and I decided that Detroit needed a “gem of their own.” Just Baked was born.  I spent a year crafting recipes and testing them on my five teenage children and their army of friends, and when this hobby became a business I knew I was on to something special.

The next 7 years were a whirlwind of great adventure as we grew from one small cupcake shop to nearly 20.  There were investors and partners that advised us to take the business in directions I never dreamed it would go. It grew quickly and with great momentum and enthusiasm, as we cemented our place in the bakery world.

Looking back, I can now see that the company was growing at warp speed and somewhere along the way, I lost myself. I lost my direction and let the business wander from the core goals that it had been started with.  And true to many businesses that lose their way, it all came crashing down in an instant.

LET ME TELL YOU ABOUT JANUARY 5, 2015.
It started like the many days leading up to our demise: with fear and apprehension. I had taken a few days to go visit my mother out of town and hopefully clear my head to allow the next course of action to become clear to me.  But on this morning it would be different. My oldest son called, with tears in his voice and told me of my partners’ decision: “they closed the business mom,” he said, “it’s over.”  Though I heard the words I could not process what I had heard. How could that be? My partners had pulled their funding during a major expansion, without warning or explanation. I was devastated. Without warning or financial backing, we were now on our own trying to figure out how to save the jobs of dozens of people who depended on Just Baked to feed their families.

I was crushed.

I spent a good deal of 2015, as I like to say, “Laying on my bathroom floor”.  I went over what had happened like a bad horror movie on loop, always ending up in a wounded place I couldn’t seem to shake.  There were calls from interested employers, new business opportunities but I was not able to see past the wounds that were still there.  I listened, but knew I wasn’t able to accept any of the kind words that people tried to motivate me with.

I do remember one phone interview in which the owner of a very large local business on the other phone said these words.  “Pam, you are not done yet.  This last business prepared you for the next BIG adventure.  You still have greatness in you.  I am not going to hire you, go figure out what’s next.”  At the time I thought he was crazy.  I would NEVER do this again!  But looking back on that call, I heard those words often over the year as a kind and gentle reminder that I would be OK again.

And then the impossible happened. I was on a call with one of my oldest and dearest friends who was “stuck” in her life. As I had done often before, I began to brainstorm with her about all the opportunities she had at her disposal to go out and create a business for herself. And just like that, I began to dream again.  Not about her new business, but about one I had been contemplating.  I had been thinking about a new idea but had given up on myself to properly execute it. However, in this moment it all came pouring out of me like a bathtub that had hit the top and couldn’t help but spill out on the floor.  I did my research and realized my idea was solid.  I left my comfort zone and shared my idea with a few trusted mentors, who encouraged me to get up and move on.

SO HERE IS THE PART WHERE WE ALL CAN STAND AND CHEER.
I would like to introduce Rise Baking.

Rise Baking Pam TRise Baking is a monthly baking subscription service that ships premium ingredients with original recipes directly to your door. The process is simple. Each month you will choose recipes that suit your taste. Then, your shipment will arrive fully stocked with pre-measured and color coded ingredients making the baking process simple.

Rise Baking is a new business that I collaborated on.  I have taken all of my baking skills, knowledge and love of real food, and created a program that will allow any home baker to rival a professional one.   I am very proud of Rise Baking for many reasons, but mostly because it shows that anyone can pick themselves up, dust themselves off and start over again.  I had many kind local entrepreneurs who encouraged and helped me develop Rise Baking as well as encouraged me to believe in myself and get back up again. I plan to do that BOLDLY.

Everyone makes mistakes, and though I’ve made many, I have learned a lot.  I hope my story continues to motivate all the entrepreneurs, dreamers and doers out there to remain positive and to create your story the way it CAN and SHOULD be.

Anyone can “RISE” again even after the most difficult of circumstance and I plan to do just that!

ABOUT THE AUTHOR:
Pam Turkin, Chief Baking Officer of Rise Baking (http://www.risebaking.com).  I am a 54 year old women who has built a successful cupcake retail brand to 20 locations.  In 2015, I lost my business overnight when my partners pulled their funding during a major expansion.  It took me many months to pick myself up but I did!

I created Rise Baking.  Rise Baking is a monthly baking subscription service that ships premium ingredients with original recipes directly to your door. The process is simple. Each month you will choose recipes that suit your taste. Then, your shipment will arrive fully stocked with pre-measured and color coded ingredients making the baking process simple!

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