How to Use Inclusive Language in Your Small Business

As a business owner, you know that there are a lot of elements that have to remain in balance in order to ensure business success. Between acquiring clients and keeping your finances in check, things like the culture of your workplace can easily fall by the wayside. Many leaders do not recognize the importance of fostering an empathetic and diverse culture, yet diverse workplaces are 35% more likely to financially outperform homogenous ones. So working on creating an inclusive and supportive workplace is just as important as any other part of running a business.

How can you create a more inclusive workplace culture? A great way to do this is to demonstrate empathy in the way you communicate with your employees. Not only does this mean being understanding and helping them thrive professionally, but this also means understanding that your intentions cannot always be accurately conveyed. Even if you don’t mean to say something that offends someone, it’s still entirely possible to do so. That’s why it is important to educate yourself on the words and phrases that exclude others.Continue reading

How Entrepreneurs Choose What to Delegate and Outsource

When it’s your business on the line, it makes sense to want to control every aspect of it. However, taking on too much or doing everything yourself are good ways to get burnt out. Once you do, you are no longer effective, and your business could suffer.

Owning or running a business is a big responsibility, but you don’t have to do it alone. You can choose what you want to focus on and then delegate other tasks to staff members. When you learn to delegate, everything runs smoother.

So how do you find that balance? Here are some tips on how to decide what you want to control and what you want to delegate to others.

Work Smarter, Not Harder

As children, we are taught we have to work ourselves to death to be successful. Later in life, we find out that is not really the case. A better way is to work smarter, not harder.

Before you start your day, identify a few priorities that you need to get done. Don’t make a big list, just the top five. Focus on each one for 90 minutes and then take a break to recharge.

Use good management software and mobile apps to help you collaborate and communicate easily with your team. Software like Slack, Asana, and Google can help you to share the load. Let technology take some of the burden off of you.

Effectively Managing Staff

You’ve hired your superstar team of high-performers now it’s time to put them to the test. Instead of babysitting their every move, train them well and give them the resources and support to do their job effectively. Giving them responsibility frees you up to manage your business.

Your focus needs to be on strategy and keeping all the pieces together. You oversee a lot of departments, and if you are doing all the work, you will not be able to see the big picture. Take a step back and delegate to your staff all those little tasks that eat up your day.

Put into place checkpoints and milestones where your employees update you, so you know where they are regarding progress. The simple act of setting expectations ensures you will have the information you need when you need it. Removing worry from the equation will help you clarify what your job should be.

Hand Over the Keys

Highlight employees skills and motivate them with praise on the things they are doing well. Minimize their shortcomings and try not to dwell on them as much. You do not want a demoralized workforce.

Once you hand over the keys and let someone else drive, you’ll be able to survey the landscape and brainstorm new ideas. You will also have the time and energy to manage your teams more effectively without finite thinking. Expand your horizon by delegating and get more than you ever expected.

Until you take the plunge and try handing over some of your daily tasks, you won’t believe how freeing it can be. You have a mental list already of the things you would like to do someday if you had the time. Make the time today by delegating those pesky jobs that get in the way of progress.

Train Your People Well

Nothing can replace a good training program. If you want your staff to excel, train them well and provide useful resources and support. Give them wings to fly, and they will surprise you by taking off and soaring with your business goals in hand.

It’s hard to trust others with something you know you do the best. So, train them to do it exactly the way you do and how you want it done. Monitor their progress in the beginning and, when you are satisfied, let them take over that task without micromanaging them.

Make common tasks repeatable, so they are easy for anyone to take over. Document and create video instructions to make it easy for new hires to follow the process. Implement systems so you can trust your people will do things the way you want them.

Balancing Delegation With Cash Flow Expectations

A harsh reality of being a small business owner is dealing with cash flow. When it’s just you, it is easier, but when you are paying a staff, things can get more complicated. The good news is that this can help you determine what to delegate or outsource.

The key to managing finances for your business is to know where you stand at any given moment. You don’t have to dig deep into every number, but you should be aware of the big picture and what you need to pay and what you expect for revenue.

In some cases, it might make more fiscal sense for you to take on some tasks rather than delegate them. If you can do it cheaper without compromising your efficiency, then save the money. However, if you struggle with certain jobs, it might be better to outsource them and spend the money to get them right.

Benefits of Delegating

Delegating frees you up to focus on the larger issues of moving your business forward. Growth is where you should be putting your energy. Leave the day-to-day minutia to the people you hired to handle it.

Delegation and trust build confidence and commitment in employees. People like to be involved and trusted to do their jobs well. Positive reinforcement to employees is like honey to flies.

You as the boss are the big picture thinker and strategist. When you share the work, you demand the respect of those working for you. Delegation shows you are a team player and trust your employees to work with you, not just for you.

Who Inspires Me? My 98 Year Old Grandma!

Written by: Bethany Wood, Director, SEI International . . .

I grew up in suburban Washington State, in a 1960s rambler on a quiet cul-de-sac. My dad had the same job for thirty years and my mom worked part time at an elementary school.  Life was about family and church.  It was quiet, just like my street.  Every woman in my family circle was either a stay at home mom or worked with children.  Continue reading

Suppressing Your Feminine Side May Be Bad for Business

Originally published on ProjectConnections.com

About 15 years ago a woman I barely knew, the wife of a coworker, was listening to me describe the challenges I faced as a project manager at Hewlett Packard. “You’re not using your feminine power!” she suddenly pronounced, as if she’d just discovered the cause of some mysterious chronic illness I’d been suffering from for a lifetime. My first reaction was, “Use my feminine power? I sure hope not!” Since I was obviously perplexed, she further explained that this included nurturing behaviors like bringing food and drinks to meetings, and expressing other characteristics that I’ve heard described as “soft skills” by HR pros. I figured I’d missed that in the job description.Continue reading